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  • About us ♡

    We stand for individual, handmade pearl jewelry, with a love for detail. As a small start-up, we try to always lean on current trends for you. Let yourself be inspired...

    About us ♡

    We stand for individual, handmade pearl jewelry, with a love for detail. As a small start-up, we try to always lean on current trends for you. Let yourself be inspired...

Payment & Shipping

Payment and Shipping

The following conditions apply:
Delivery is available within Germany and to the following countries: Austria, Switzerland, France, Netherlands, Italy, Spain, Belgium, Poland, Czech Republic. Shipping costs (including statutory VAT)

Deliveries within Germany:
We charge a flat rate shipping fee of
EUR 5.99 per order,
for orders with a value of EUR 50.00 or more
we deliver free of charge

Deliveries to Europe:
We charge a flat rate shipping fee within Europe of
EUR 10.99 per order
International deliveries:
We charge a flat rate international shipping fee of
EUR 15.99 per order




Delivery times

Unless a different period is specified in the respective offer, goods are usually delivered domestically within 5 - 7 days, and for international deliveries within 5 - 10 days after conclusion of the contract (for agreed advance payment, after the time of your payment instruction). Please note that no deliveries are made on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in a single shipment, unless we have made other arrangements with you. In this case, the delivery time will be determined by the item with the longest delivery time that you have ordered.


Accepted payment methods

- Advance payment by bank transfer
- Payment by credit card
- Payment by PayPal
- Payment by PayPal Express
- Payment by Sofortüberweisung (Klarna)
- Payment by invoice (Klarna)
- Payment by direct debit (Klarna)
- Payment by Google Pay
- Payment by Apple Pay




Further details on payment

For payment by invoice, the invoice amount must be settled within 14 days. For payment by credit card, your credit card account will be charged upon conclusion of the contract.
If you have any questions, you can find our contact details in the Legal Notice

Returns & Exchanges

CANCELLATION POLICY

Returns
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You can return your ordered goods within 14 days. Please contact us by email "support@beadsbybrown.de"
Exchange
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Would you like to exchange your items for whatever reason? Is it pinching here and there? Did you imagine the product differently?
No problem at all - we would be happy to send you a different size or a different model. To ensure that you receive your desired exchange item, we ask that you contact us by phone or email before returning the items. We will then arrange everything else with you.
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We are happy to help you with questions about exchanges, please send us an email
to: support@beadsbybrown.de
 
When exchanging the same goods, please note the following:
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If you have made an advance payment for your first order, we can offset both orders against each other. The second order will therefore be dispatched immediately after receipt of your return.
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Any differences in the order value can either be transferred directly (for a higher order value) or we will refund the amount after receipt of your return (for a lower order value).
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Conditions for returns and exchanges
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  • You must return your items to us within 14 days of receiving your goods.

  • If possible, please use our shipping carton for the return.

  • Labels must still be attached to the item and must not be removed.

  • Please hand in the package to a logistics service provider of your choice (e.g. Hermes Paket Shop or Post/DHL) and send it to the following address: Janina Brown - Beads by Brown - Salon-de-Provence-Ring 42 - 97877 Wertheim

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Incorrect delivery or item defect
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In case of a defect or an incorrect delivery on our part, please follow the steps mentioned above. As soon as the goods are back with us, we will take care of the complaint and contact you as soon as possible. The return shipping costs will be refunded to you in this case, if applicable.
For defective goods or returns that violate our return policy, please email us for further assistance. The acceptance of such items is then at our discretion.*
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* This is not a mandatory prerequisite for the effective exercise of the right of withdrawal.